avalanche-logoIn April, we reported on Avalanche Press’ woeful story of delays and mishaps that seriously disrupted their production and distribution (and their tale of woe is partly a fallout from Delano Printing’s tale of woe, and so on). Naturally, the end of any of these tales of woe is the customer.

On BGG, Ronald Spencer writes about the troubles he had in recouping money he needed due to the change in the economy and which he had given to AP for pre-orders (money paid up front for games that will only get printed if enough people pre-order). AP didn’t handle the case well. They made and failed to keep a lot of promises and failed to give proper service to Ronald, but at least they kept their cool and did eventually pay back all the money. And admitted that they didn’t handle him properly.

It’s tough all over.